About Zoowai

Our direction

Zoowai develops its product experience around Living Intelligence and an AI ecosystem. We focus on how intelligent devices can be useful in everyday life, not on abstract technology claims.

Our catalogue may include intelligent toys, AI devices, learning tools, home robotics and smart plant-care products. Actual availability, functions, stock and eligible destinations are stated on the relevant product and checkout pages.

Operator

Zoowai is operated by 星未来（深圳）科技有限公司. This Chinese name is the approved legal entity name and is not replaced by an invented English registered name.

Our contact and return address is 深圳市龙华区福城街道新和社区田茜路12号D栋410, China. Our public contact email is support@zoowai.com. We do not currently publish a customer-service telephone number.

Markets and availability

Our target markets are Mainland China, Hong Kong, Macao, Taiwan, the United States, the Netherlands, Germany and Singapore. A target market is not necessarily open for checkout, payment or delivery.

Products may remain visible in a market that is not yet enabled. Checkout is blocked when payment, transport, tax or product-compliance conditions have not been verified.

Support and after-sales service

For pre-sale, order or after-sales help, use our support centre or email support@zoowai.com. Logged-in customers should use the order and after-sales tools in their account so ownership and the full processing record can be verified.

Submitting or approving a request does not itself cancel an order or return funds. Completion is recorded only after a real WooCommerce cancellation or an actual refund through the original payment method reaches the authorised amount.

Accuracy of published information

We do not publish unverified claims about company scale, certifications, awards or partners. Product test evidence is published only when it can be matched to the actual production model, component and relevant batch.