Terms and Conditions

Operator and scope

This site and its related commerce services are operated by 星未来（深圳）科技有限公司. Our contact address is 深圳市龙华区福城街道新和社区田茜路12号D栋410, China, and our email is support@zoowai.com.

Our target markets are Mainland China, Hong Kong, Macao, Taiwan, the United States, the Netherlands, Germany and Singapore. A target market is not necessarily open for checkout, payment or delivery.

These terms do not exclude rights that cannot lawfully be waived in the customer’s jurisdiction. Mandatory consumer law prevails where it conflicts with these terms.

Product information

We aim to describe names, images, specifications, compatibility, functions and stock accurately. Screen presentation, production batches and reasonable manufacturing improvements may cause non-material differences.

A function, certification, compatibility claim or intended use that is not stated on the product page is not promised. Customers should check the product, version, quantity, destination and use requirements before ordering.

Prices and order acceptance

Product price, shipping and applicable taxes are shown separately during checkout. An obvious pricing or stock error does not become binding merely because it appeared automatically.

Receiving an order is not final acceptance. Acceptance occurs only after payment authorisation, stock, delivery, tax, compliance and risk checks pass and confirmation is sent. If we cannot accept an order, we will cancel it and return any amount actually collected.

Payment

PayPal is supported in every market currently open for checkout: Mainland China, Hong Kong, Macao, Taiwan, the United States, the Netherlands, Germany and Singapore. Payment is available only when checkout displays PayPal and a valid shipping rate.

The payment provider shown at checkout processes payment details. Zoowai will not ask customers to email complete card details, payment passwords or verification codes.

Shipping, duties and taxes

Customers pay shipping, calculated from the product and address before payment. Checkout must not collect payment without a valid shipping result.

We describe import duties, import taxes or customs charges as carrier-covered only on routes confirmed in writing by the carrier. Point-of-sale sales tax, VAT or GST is handled separately from import charges.

Processing and transit times are estimates. Delays, address errors, refusal, loss and damage are handled under the Shipping Policy.

Cancellations, returns and refunds

Customers may request cancellation, return or refund under the Return and Refund Policy. Our default commercial request window is 14 days after receipt, without limiting stronger or non-waivable legal rights.

Approval records authorisation to act. A cancellation or refund is complete only after the order is actually cancelled or the original payment method records the refund.

Faulty goods and legal remedies

For a defect, mismatch, wrong item or shipping damage, contact us promptly through the account after-sales tool. Depending on evidence, product condition and applicable law, the remedy may include repair, replacement, partial refund, full refund or another appropriate remedy.

Our commercial policy does not reduce non-waivable rights concerning faulty goods, durability or statutory guarantees.

PlantBot and lithium-battery products

PlantBot and other lithium-battery products may be subject to air, sea, destination and return-transport restrictions. A damaged, swollen, leaking, overheating or recalled battery must not be returned through ordinary post without instructions.

Contact support first for packaging, carrier and disposal instructions. Transport or regulatory rules may temporarily block checkout or delivery to a destination.

Acceptable use

Do not use the site for fraud, unauthorised access, malicious code, payment abuse, infringement or unlawful conduct. We may block a high-risk transaction or access where necessary to protect the site and other users.

Liability boundaries

To the extent permitted by law, we are not responsible for indirect loss caused by carrier delay, platform interruption or third-party failure outside our reasonable control. Nothing here excludes liability for intentional misconduct, personal injury, product liability or any liability that law does not permit us to exclude.

Updates and contact

The version and effective date are shown on this page. A material update will not retrospectively remove legal rights attached to an accepted order.

Questions about these terms may be sent to support@zoowai.com.