Shipping Policy

Target destinations and opening status

Our target markets are Mainland China, Hong Kong, Macao, Taiwan, the United States, the Netherlands, Germany and Singapore. A target market is not necessarily open for checkout, payment or delivery.

When carrier, tax, product or payment checks are incomplete, a product may remain visible but checkout clearly blocks delivery or online payment.

Shipping calculation

The customer pays shipping, calculated before payment from product, quantity, weight, dimensions, destination and available carrier service. We do not collect payment first and confirm an unknown shipping charge later.

A promotion, free-shipping offer or fixed rate applies only when checkout displays it for that order.

PlantBot product price and shipping

The PlantBot online-store product price is USD 57. Shipping is calculated and displayed at checkout from the delivery address.

Payment is available only when checkout displays a valid shipping rate and payment method. Taxes, carrier availability and lithium-battery restrictions remain separate.

Processing and transit estimates

Processing and transit periods are estimates, not guaranteed arrival dates. Stock checks, holidays, weather, customs, destination service and lithium-battery restrictions may affect them.

For a material delay, we use the order contact details and provide waiting, cancellation or refund options according to applicable law and order status.

Duties, import taxes and sales taxes

Checkout describes import duties, import taxes or customs charges as carrier-covered only for a route confirmed by the carrier contract or written account rules. An unconfirmed route is not promised as zero payment at the door.

Import charges are different from point-of-sale sales tax, VAT or GST. Checkout tax, local import rules and the final customs assessment may apply separately.

Tracking and delivery

When the carrier supplies tracking, customers may view it in the account order page or carrier service. Tracking updates may be delayed.

Provide a complete, accurate address where the parcel can be received. Address errors, absence or a requested address change may create delay and extra cost.

Loss, damage and non-delivery

For an abnormal tracking state, visible damage or missing contents, retain the outer packaging, label and product photos and contact us promptly. We investigate with the carrier and may provide reshipment, repair, partial refund or refund according to law and the verified facts.

Refusal and returned parcels

Refusal without a valid quality or legal reason may create return shipping, storage, redelivery or unrecoverable carrier costs. After the return is received and inspected, the refundable amount is calculated under the Return and Refund Policy and applicable law.

Lithium-battery restrictions

PlantBot and other lithium-battery products may have different air, sea, destination and return methods. A carrier may require specific packaging, state of charge, marks or documents, or reject certain destinations and damaged batteries.

Original 18650 cell certificates and complete reports remain internal compliance material and are not made public by this policy. Necessary documents are shared privately only with a carrier, customs party or authority that has a legitimate operational need.

Shipping help

For destination, tracking, delay or damage questions, use the support centre or email support@zoowai.com with the order number. Do not send payment passwords or original identity documents by email.